Video Tutorials – Online FAQs
My Account – Online FAQs
- Click “Buy Tickets” in the top navigation and select the ticket value you wish to purchase by clicking “Buy Now”
- Complete your order and fill in your details to create an account
Please Note: If you do change your email address you will still need to sign in using your original email address.
We advise all supporters to add our email address to your safe senders list or address book. Should you still have not received the email containing your tickets please call 1800 642 999.
- Click on “Buy tickets in current lottery” button
- Select the tickets you wish to purchase (“Order EXTRA Tickets in this Lottery” will be preselected as you are logged in)
- Complete the transaction details as required
You will receive an order confirmation via email and the gift recipient will receive their tickets via the nominated email address. If the gift recipient does not have an email you can add your email address. The pdf tickets will be sent directly to you to pass onto the recipient.
Q. If I purchase tickets late in the lottery or on the day of the close, are my tickets still included in the draw?
Q. I added myself to the mailing list; will I receive offers from Surf Life Saving in every Lottery?
Champions Club FAQs
A. The Champions Club is a membership program where supporters automatically order their tickets in every lottery (once a month). Exclusive prizes are available only to Champions Club members.
A. Champions Club membership guarantees you entry into 6 prize home lotteries each year. Additionally as a Champions Club member you also receive automatic entry into our $5,000 daily prize draw. Members can win Gift Cards, Travel Vouchers, cash and much more.
A. Champions Club members receive double the amount of tickets in each lottery as well as double chances in our daily prize draw. Your monthly spend is thereby providing you with two ticket allocations per prize home lottery (as each lottery is open for approximately 2 months) in accordance with your nominated monthly ticket order. In addition, your chances in the daily draw are doubled in the second month if purchasing over $10 per month.
Q. How do I increase my chances of winning one of the exclusive champions club only $5,000 daily prize draws?
A. The number of chances you have in the daily $5,000 prize draws depends on your monthly Champions Club spend. With every extra $10 spent, you earn an extra chance into the daily prize draw. With these prize draws open ONLY to Champions Club members, and with draws actioned every weekday of the year, your chances are significantly higher the more you spend! There are also no exclusions or limits applied to Champions Club daily prize draws if you win. If you’re one of our lucky winners, don’t worry about missing out – you’ll be entered straight back into the eligible pool of entrants the next day!
A. Absolutely! If you’re our lucky first prize winner and have purchased the winning ticket as part of a book of tickets, you will automatically win the corresponding book buyers’ prize.
A. There are NO membership fees and no hidden costs. You choose how many tickets you’d like each month and you’ll be automatically debited and entered to win – each and every month. Entry starts from just $2 per month.
A. Easy. There are no contracts and no obligation. You can add more tickets any month, downgrade to fewer or stop your membership completely. Simply contact us with your preferred changes.
A. Select an authorised direct debit or preferred credit card for automatic payment of tickets in every lottery (once a month).
Direct debit: Fill out the Direct Debit Authority Form and e-mail or send it back to us.
Credit Card: Order online and select “Yes, I would like to join the Champions Club” and follow the steps.
Alternatively you can call us toll free on 1800 642 999.
A. Simple. Join anytime:
- Order Online here and follow the simple steps
- OR Download and fill out the Direct Debit Authority Form and email it back to us
- OR Call us toll free at 1800 642 999
A. Money raised by the Champions Club is included in the financial contributions we provide to Surf Life Saving. Ongoing support from our Champions Club Members helps Surf Life Saving to plan funding and allocate resources where they are needed most. This means that our volunteer Surf Lifesavers are equipped with the most up to date training and equipment to ensure they are ready for the next rescue. Your membership helps make their work a reality.